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Browse Directory> Business Solutions> Customer Service> On-line Customer Support 1 - 24 of 24  ALL RESULTS   SOFTWARE   SERVICES AND RESELLERS   HARDWARE   RESEARCH  Best Practices for Producing On Demand Video for the Web by Akamai Technologies  March 2008 - (Free Research) This paper will help you understand and select from the most popular video formats, it provides an overview of video processing and encoding practices that can help you create the best-looking Web video for your Web site. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Boosting Online Commerce Profitability by Akamai Technologies  March 2008 - (Free Research) To thrive in today's increasingly crowded world of Internet retailing, businesses that conduct commerce online must continually innovate to engage and enthrall their customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT SugarCRM 30-day Trial - Customer Information Hosting by SugarCRM Inc.  December 2008 - (Free Research) Signing up for this 30 day free trial gets your company on track for taking control of customer relationships, group collaboration, sales forecasts, customer support, and marketing management. (DEMO) VIEW ABSTRACT | GO TO DEMO Shenzhen Telecom by Pitney Bowes Group 1 Software  July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com  October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software  September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Mentor Graphics Video Testimonial by InQuira Inc  October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST The Well-Equipped Support Center - On Demand Remote Support Software-As-A-Service Powers a Vital Resource for Any Support Center by NTR Global  December 2008 - (Free Research) The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Total Support: Achieving Sustainable Business Growth with a Remote Support Solution by NTR Global  November 2008 - (Free Research) Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution by NTR Global  September 2008 - (Free Research) In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support by NTR Global  September 2008 - (Free Research) On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Build a New Business Model Using a Remote Support Solution by NTR Global  September 2008 - (Free Research) In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Using EMC's ROI Model to Uncover the Tangible Benefits and Cost Savings Generated by E-mail Archiving by EMC Corporation  March 2008 - (Free Research) E-mail archiving solutions maintain referential integrity between a user and old e-mail regardless of where the messages are stored, this allows customers to keep information online and accessible for longer periods of time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER EMC Documentum Enterprise Content Integration Services: Improving Business Performance with Enterprise Content Integration by EMC Corporation  March 2008 - (Free Research) This white paper explains the problem of complex information access and describes how EMC Documentum ECIS provides the solution through the ability to efficiently and effectively find critical information from distributed sources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER ExtraView IT HelpDesk by Extraview Corporation  ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT Customer Support solution by Extraview Corporation  ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT Achieving Profitable Growth through Exceptional Customer Experience by CA  November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Collaborate with IT Experts on Best Practices for Managing Your Business PCs by Intel Corporation  November 2008 - (Free Research) Secure and manage PCs through collaboration with the experts in the Intel vPro Expert Center. Visit the Intel vPro Expert Center to learn more. (WHITE PAPER) GO TO WHITE PAPER Essential Series: Network Troubleshooting and Problem Identification by SolarWinds, Inc.  December 2008 - (Free Research) Techniques and technologies exist today that make a lot of the highly-manual activities of the network administrator significantly easier, this series discusses a few of those tasks along with ways to make them easier. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation  November 2008 - (Free Research) This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER HelpConnection.NET - .NET Help Desk Solution by Expinion.net  The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT HelpConnection.NET Solution Trial Version .NET Help Desk by Expinion.net  October 2007 - (Free Research) We're sure that you'll want to see and feel the HelpConnection.NET solution for yourself, even before you request a free trial version. So, we have prepared an online demo for you to try out. So go for it, test all you want! (DEMO) VIEW ABSTRACT | GO TO DEMO 1 - 24 of 24

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